TERMS & CONDITIONS
You can find the terms and conditions for our website and any enquiries or purchases below, your statutory rights remain unaffected.
Tiles United is a company that distributes wall and floor tiles. Its registered office is at Unit 2, Gainsford drive, Halesowen, West Midlands, B62 8BQ. Company Registration number for England and Wales is 9546063. For any further information you, contact us at 0121 550 7007 or by email.
Any Contract begins on the date of payment and end upon delivery date for the specified quantity, unless agreed upon otherwise.
Your payment details will be checked upon ordering by our screening service. It is designed to protect both the company, and customer from fraudulent activity. All orders placed will be fulfilled entirely at our discretion. It is the buyers responsibility to ensure the amount of product ordered is sufficient to complete the job and we recommend that customers purchase extra tiles to cover wastage. When an order is placed, the company will review and control the package to ensure the order is fulfilled, however we do not assume full responsibility if the shipment does not arrive.
Amendments to any order should be made via email or phone at 0121 550 7007 and we will do everything possible to make these alterations. If an order has already been dispatched to the courier, this will not be possible and further payment may be required.
Currently we only deliver tiles within the M25 motorway London area. Deliveries are carried out by a third party whose actions we cannot take responsibility for. Please be advised that all necessary arrangements are require in order to accept the delivery of goods. Deliveries will arrive on a wooden pallet and will be delivered to the nearest accessible location. Products that arrive on a wooden pallet will not be broken down or discharged by the delivery driver.
As a customer you have a number of rights as a consumer in law. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty, or falsely described. Refund can be issued within 28 days upon delivery of the goods. Cancelations can be made within a 14 days period.
BREAKAGES AND SHORTAGES
It is the customers’ responsibility to check for breakages and shortages and the company must be notified within 24 hours via phone or email. You should not arrange for fitting until all goods are received and your order is complete.
SHADING & COLOUR
Due to the manufacturing process each of our products may vary in shade, tolerance, and calibration, especially prevalent in natural products. The variations in color, and texture are not a defect, but a signature for most natural products. Please be aware that when reordering, shades and dimensions can vary from batch to batch. A typical batch turnaround is variable. It is advised to order enough to cover your project accordingly. Please check all goods carefully, prior to fitting as we do not accept any claims post installation.
Contact details and a mobile phone number [additional information may be asked] are needed to provide additional help for tracking the orders and deliveries. In addition, please inform us if your home has a limited or difficult access.
Same and Next Day Pickup are available for select tiles from our warehouse in London. Orders must be paid in full prior to pick up, and all necessary arrangements need to be made in advance for us to fill, and package your order. A 30 minute window will be agreed upon in advance for time of pickup, and we will require 24hours notice for any change in pickup window.
The buyer is responsible for the safety and transport of product from start time of the agreed upon pickup window. Orders will be packaged on a pallet for pickup, and will not be broken down, or discharged by warehouse workers.